PRIVACY POLICY
Privacy and Cookies Policy
Effective Date: May 23, 2018 (Updated for GDPR Compliance)
OVALS (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. We take the privacy of all our customers and site users (“you”) very seriously and take great care to protect your personal information.
Please read the following policy carefully to understand how we collect, use, and protect your personal data. By using this website and registering or purchasing through it, you accept the terms of this Privacy and Cookies Policy.
Information We May Collect From You
We may collect and process the following types of information:
Information you provide when completing forms on our website, including when subscribing to our newsletter, registering for an account, or placing an order.
Details of transactions and purchases you carry out through our site.
Information you provide when entering a competition or promotion.
Correspondence records if you contact us via email, phone, or otherwise.
Responses to surveys we may ask you to complete for research purposes.
Technical details such as your IP address, operating system, browser type, referring website, pages visited, and visit duration.
We may also collect your date of birth, address, phone number, and other contact details to better serve you.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Track items in your shopping cart (including cart abandonment, for reminders via SMS).
Recognize returning users and personalize your experience.
Measure audience size and usage patterns.
Improve search speed and customize preferences.
Some third-party cookies (e.g., from Google, Facebook, or Pinterest) may collect data to assist in analytics, retargeting, or cross-domain tracking. These cookies may store information globally.
You can control cookie settings through your browser. Restricting cookies may impact your experience on our site.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
How We Use Your Information
We may use your data to:
Provide, personalize, and improve our services and products.
Create a customer profile to tailor your shopping experience.
Send newsletters, promotions, and updates (where you’ve consented).
Process transactions and fulfill your orders.
Support customer service and resolve issues.
Notify you of changes or incomplete orders.
Optimize logistics, inventory, and product development.
Children Under 16
We do not knowingly collect or permit the personal data of individuals under 16 within the EEA without parental consent. If you are under 16, please do not register or share personal information without the involvement of a parent or guardian.
Your Rights
Under the EU GDPR, you have the right to:
Access your personal data.
Request correction or deletion of data.
Object to or restrict processing.
Withdraw consent at any time.
Request data portability.
File a complaint with your supervisory authority.
To request access or changes to your personal information, please contact us via the contact form on our website. Proof of identity may be required.
Data Retention and Storage
Your data is stored on secure servers located in the EEA and may also be processed outside the EEA where compliant with applicable laws. This includes providers such as Shopify and One.com. Your information may be processed by staff in or outside your country for purposes such as order fulfillment or support.
Financial Information
We use your financial details to authorize payments and prevent fraud. Your data is encrypted and securely processed via third parties (e.g., credit card processors, banks, shipping providers) and only shared where necessary for your transaction.
Disclosure of Your Information
We may share your personal data:
Within our corporate group.
With service providers helping us operate, deliver, or market our services.
If required by law or to protect OVALS rights and property.
In connection with business transfers, mergers, or acquisitions.
When you request to share your gift list publicly.
We ensure any third party handling your data complies with data protection regulations.
Guest Checkout
Even if you do not register an account, information provided during guest checkout is subject to this Privacy Policy.
Communications & Marketing
With your consent, we may contact you by email or SMS with news, promotions, and product information. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
If you’ve opted out, we will not contact you unless required for transactional purposes.
Security
We take data protection seriously and use secure servers and encryption technologies to safeguard your personal data. However, internet transmission is never fully secure, and any transmission is at your own risk.
Links to Other Sites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting any personal data.
Changes to Our Privacy Policy
We may update this Privacy and Cookies Policy periodically. Please revisit this page to stay informed of any changes. Continued use of our website indicates acceptance of the updated policy.
Contact Us
For questions, concerns, or data access requests, please contact us through the contact form on our website.